Gorgias

Overview

Gorgias consolidates ecommerce customer messages across email, chat, SMS, social and voice into one inbox, automates up to 60% of routine support tasks with an AI agent, enables order and product actions, integrations, workflows, and reporting.

From the official site

Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting.

The text above is quoted from this tool’s official website — the vendor’s own words.

How to use it

1. Register at gorgias.com and read the quick-start documentation
2. Create a test project and run the first example end to end
3. Adjust parameters and invocation patterns to fit your requirements
4. Once stable, connect it to production with error handling and rate limiting